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Help us spread the word of Social Value as our new Membership Officer!

Social Value UK is excited to welcome a new Membership Officer to the team, to help grow and support our active and passionate membership, and contribute to our important work – changing the way the UK accounts for value. 

The Membership Officer will be responsible for welcoming and managing our Individual, Organisational and Partner Members, as well as supporting them on their member journeys and encouraging participation in our various activities. The postholder, with their ability to communicate effectively, will be central to the whole organisation as a member-led social enterprise. This role assumes some responsibilities of the Membership Manager, Lizzie Carline, whilst she is on Maternity Leave and we hope to make the Officer role permanent on her return.

The Membership Officer will work predominantly within the Marketing team, but also largely with the Engagement Team. These two teams work hand-in hand to support the member journey and create a sense of community and activism amongst the growing membership.

Hours:                        Full-time, 35 hrs per week (with flexible working hours on request)

Location:                   Home-based (anywhere in UK), Office-based (Liverpool) or Hybrid

Contract:                   Fixed Term to January 2024, with intention to make permanent

Salary:                        £28,000 – 32,000, dependent on experience

Holidays:                   25 days a year, plus bank holidays

Main duties and responsibilities

Attract new members

• Develop and implement strategies for recruiting new members to Social Value UK.  This is primarily with the Marketing Team.
• Collaborate with other team members on strategic marketing and communications for membership
• Respond to all new enquiries about membership

Support Members and their Engagement

• Support SVUK members through organising regular engagement including monthly touch point emails, calls and a diary of networking opportunities including events and online communications.  This will be in collaboration with and support of the Engagement Team.
• Respond to enquiries from existing members and referring them to the relevant SVUK staff, including the Sector Leads, Technical Team and Advocacy Team for campaigning.
• Work alongside the SVUK Advisory Board to establish regional networks and deliver successful regional meetings and events.
• Support SVUK Partners to deliver offers for other members, including blogs, thought pieces or regular webinars for members.
• Maintain surveys and other engagement tools to secure feedback from members.
• Support members to make the most of their membership benefits.
• Provide specific support the Public Sector Lead in guiding public sector members, making specific calls to ensure their pathway and support their development.
• Other administrative tasks to support the Engagement Team as needed.
• Feedback on engagement activities, projects and thought leadership to the Advocacy Team to create strategic plans on communicating the outcomes externally

Support the Thought Leadership Group and other SVUK projects

• Provide administrative support for the Contract for Change, Social Value in Education, Built Environment, and other thought leadership groups. This support may include:
  • administering various workstreams
  • taking minutes at meetings related to thought leadership and circulating to members
  • engaging with volunteers, strategic partners, and potential participants
  • general correspondence
  • Developing and sharing communications about the groups to the wider membership

Personal qualities

• Passionate about improving wellbeing, equality and the environment through supporting greater understanding of social value
• Excellent communicator and personable
• Highly organised
• Creative approach to marketing and communications
• A sense of fun and initiative
• Willing to travel
• Committed to Diversity, Equity and Inclusion

Experience, skills and abilities

• Essential: At least 4 years’ experience working in a customer-focussed role, ideally with administrative responsibilities
• Desired: Experience working as a membership manager of officer
• Ability to build and maintain strong relationships, making connections between and within members and the SVUK team
• Intermediate IT skills, especially MS programs, Salesforce, WordPress and other media tools, i.e. Canva, adobe etc
• Ability to work within a small, remote team/organisation. We are small, but mighty, so someone that can be flexible to the needs of the organisation but also have autonomy over workload and priorities.
• Some understanding of social value and impact management would be useful for this role, but not essential!
• Some experience of working across the four nations is desirable

How to apply

See Membership Officer Recruitment Pack

• Apply directly through Charity Jobs or follow email , ensuring you include:
• A Covering Letter of no more than two pages, explaining how you meet the Personal Qualities, Experience, Skills and Abilities needed for the role
• Your CV including a phone number and email address
• Details of two referees – if you would prefer us not to contact them until a later stage of the selection process, please let us know
• Equality and Diversity Form – SVUK Equality and Diversity Form