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“LibertyBus is a social enterprise – an organisation whose defining mission is to make a positive difference to our community. It is a part of a wider
organisation that shares its mission – HCT Group, arguably the world’s leading transport social enterprise.

To measure our social impact, LibertyBus conducted a large scale survey of bus users in Jersey, asking what had changed in their lives as a result of using the bus service. The questions focussed on the seven areas where we try to make a difference.

The response was very high, with 1556 bus users responding. This means we can be highly confident that the results are a good representation of theviews of our customers – even when looking at subcategories of bus users.

‘Bus users’ as a group covers a broad range of people – with different ages, circumstances and aspirations. It’s only when we look at different groups of
people within the data that the real story emerges and we start to see the social impact of the bus service.

As a consequence, the rest of this report looks at the bus service through the eyes of four different groups of people:

  • older people
  • disabled people
  • younger people
  • people who have just switched to using the bus.”
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